Shipping & delivery
Where we ship
Australian addresses only. We do not ship anywhere else at the moment, and the checkout will not let you place an order to another country.
What it costs
Shipping is free on every order. There is no minimum, no flat rate and no surcharge. The price you see on the product page is the price you pay.
All prices on this store are in Australian dollars. There is no currency conversion at checkout.
How long it takes
7 to 12 business days from the day you order, Australia-wide.
We want to be straight with you about why that is longer than you may be used to. We ship from our supplier rather than from a warehouse in Australia. That keeps the kit affordable, and it means your parcel travels further before it reaches you. We would rather tell you the real number now than promise you two days and disappoint you later.
Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend are processed the next business day.
Items in your order may arrive separately
The pieces in the kit are picked and dispatched by our supplier, and they will not always travel together. If part of your order turns up before the rest, nothing has gone wrong — the remainder is still on its way and your tracking will show it.
The digital items arrive immediately
The Method, the Surface Map, the Checklist and the Sell-Ready Toolkit are files. Nothing about them ships.
The download links are in your order confirmation email, sent automatically the moment your payment clears. There is no waiting and nothing to claim. If that email has not arrived within a few minutes, check your spam folder — and if it is not there either, write to us and we will send the files straight to you.
The links do not expire, but they are the only copy we send, so save the files somewhere you will find them again.
If you bought the Personalised Sell-Ready System
That edition includes a plan written for your specific car, and we cannot write it until we have seen it. Your confirmation email asks for three photos. You get your plan back within 48 hours of us receiving them, Monday to Friday. That is a commitment: if we are going to miss it, we will tell you before the 48 hours are up rather than after.
Tracking
You will get a confirmation email when you order, and a second email with tracking once the parcel is on its way. If you have not received tracking within five business days of ordering, email us at hello@cabinseam.com and we will chase it.
If your parcel is late
Delivery estimates are estimates, not guarantees, and things outside our control do happen — customs, weather, carrier backlogs. If your order passes 12 business days, contact us. If it passes 30 business days and has not arrived, we will refund it in full or send a replacement, your choice.
Wrong or incomplete address
Please check your address before you confirm. If a parcel is returned to sender because the address was incorrect, we will resend it once you cover the postage, or refund the product price minus the cost of the original delivery.
GST
We are not currently registered for Australian GST, so no GST is charged on your order. If our sales into Australia pass the A$75,000 registration threshold, we will register and prices will include GST from that point.
Cabin Co. is a trading name of Javi Pérez, sole trader, Calle Dinamarca 43, 04740 Roquetas de Mar, Almería, Spain. We ship to customers in Australia. Questions: hello@cabinseam.com.