Returns & refunds
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page — and nothing anywhere else on this store — reduces those rights. If something we have written appears to conflict with the Australian Consumer Law, the law wins.
If the kit is faulty or not as described
Email hello@cabinseam.com with your order number and a photo of the problem. We will sort out a repair, a replacement or a refund, and we pay the return postage. You do not need the original packaging.
If you simply change your mind
This part is our own policy, offered on top of the law rather than instead of it.
- You have 30 days from delivery to tell us.
- The kit needs to be in resaleable condition — unused, with the brushes and cloths as they arrived.
- We refund the full product price. Return postage is yours in this case. We do not deduct anything for the original delivery, because we did not charge you for it.
To start a change-of-mind return, email hello@cabinseam.com with your order number and we will send you the return address.
The digital files
The Method, the Surface Map, the Checklist, the Sell-Ready Toolkit and the listing template are download links, sent in your order confirmation email the moment your payment clears.
If a file is faulty, will not open, or is not what we described, tell us and we will fix it or refund it in full. That is your right under the Australian Consumer Law and it applies to digital products exactly as it does to the brushes.
What we do not offer on the digital files is a change-of-mind refund. They are delivered instantly and in full, and there is no way to hand them back. We would rather say that plainly here than pretend to a policy we could not check. If you are not sure the guides are for you, read what is on the product page first — it describes them honestly, and buying the kit without the digital extras is always an option.
The personalised plan
If you bought the Personalised Sell-Ready System and change your mind before you send us the photos, tell us and we will refund the difference between the two editions. Once we have written the plan for your car, it is done and that part is not refundable — the rest of your rights under the Australian Consumer Law are unaffected.
How refunds are paid
Refunds go back to the original payment method. Once we have processed it on our side, your bank or card issuer usually takes a further 3 to 10 business days to show it. We cannot speed that part up.
Damaged in transit
Photograph the parcel and the contents before you throw anything away, then email us within 7 days of delivery. Damage in transit is on us, not on you.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, treat it as a return.
Cabin Co. is a trading name of Javi Pérez, sole trader, Calle Dinamarca 43, 04740 Roquetas de Mar, Almería, Spain. Contact: hello@cabinseam.com.